Reservation Deposits

For most bookings, a deposit of one night’s room charge with tax, is required at booking.  Cancellations can be made up to 7 days before arrival, without penalty.  Cancellations made within 7 days of arrival will forfeit the reservation deposit.
During Fantasy Fest and New Years Eve, reservation policies are more restrictive.  Reservations for these dates require full prepayment upon booking.  Cancellations must be made 30 days in advance of arrival in order to receive a deposit refund.


Payment Policies

We accept VISA, MasterCard, American Express, Discover cards, cash, or travelers checks in US currency. Payment in full is collected at check-in.
The credit card used to reserve the room, plus identification, must be presented at check-in.  If the credit card holder is different than the registered guest, we will require authorization from the cardholder prior to check-in.  We use a credit card authorization agreement form for this purpose. The required information must be received by the hotel prior to guest check-in, in order for the third party credit card to be accepted for payment.


Check-In / Check-Out

Reception desk hours for check-in are between 3pm and 10pm.  Check-out is before 11am.  Late arrivals can be accommodated by calling ahead on your arrival date before 10pm.


Non-Smoking

For the comfort of all guests, and the preservation of our historic buildings, all guestrooms are non-smoking.  We do require strict compliance with our smoking policy in all rooms and interior spaces.  Guests are welcome to smoke on porches, patios, and outdoor areas.  Ashtrays are placed in those areas for convenience.


Best Inns for Families

Families traveling with children are welcome at five of the six Historic Key West Inns. Please note that we cannot add additional beds, such as a “roll-away”, to guestrooms. When making your reservation, be sure to book a room that has the bedding arrangement you need. Inns that have a selection of guestrooms with two beds include Chelsea House (2 Queen Rooms), Lighthouse Court Hotel (2 Queen Rooms), Merlin Guesthouse (1 and 2 Bedroom Cottages) and Albury Court Hotel (2 Queen Rooms). We can provide a portable crib to any guestroom upon request. Cypress House is our adults only hotel.


Pets

Chelsea House accepts pets in certain guestrooms with advance arrangement.  Please call the hotel directly for information and availability for pet-friendly rooms.