Guest Reviews | Key West Hotel Reviews


Cozy, Clean, Quiet & Amazing Customer Service

 

We had a weekend stay here early this month & could not have been happier. From check-in to check-out, actually pre check-in to post check-out, the customer service is second to none. Always smiling, pleasant, willing to do whatever it takes to make you feel welcome. (not like a couple other not to be named places that make you feel like they are doing you a favor by letting you overpay to stay at their B&B). Our flight landed at noon & they held our bags for us & called us when our room was ready…2 hours before check-in time. There was a huge rain storm the afternoon we checked out & they let us shower & get cleaned up before our flight!!! We stayed in the economy queen room & couldn’t have been happier. Hardwood floors throughout, VERY comfortable bed, good size bathroom. These room share a long covered porch with the other economy queen rooms right on Simonton & are very quiet, especially being on a busier street. If you get up early as we do & use roosters as your alarm clock, you will have to actually set an alarm…we didn’t hear a single one!!!

By: on October 11, 2012
Hotel Reviewed: Merlin Guesthouse

5 / 5