I booked a one-night stay for a birthday girl’s trip down to Key West in July. I have visited Key West several occasions before but never stayed in a bed and breakfast. This was my first time, and it won’t be my last. I would like to mention that both myself and my friend work for 5 star hotels in Palm Beach so our expectations started off high.
From the first moment, I was amazed at the walking proximity from The Cypress House to Duval Street, and all the little restaurants, and shops we wanted to visit! We were greeted by a very warm front desk associate who explained to us everything about parking, complimentary happy hour/breakfast, and even gave great recommendations for restaurants in the area. We inquired about early check-in. They mentioned they will do their best, and allowed us to stow our baggage there while we went to grab a quick lunch. Not long after we received a phone call that our room was ready and we returned to Cypress House. We were given a room overlooking the beautiful pool area. Now I am not sure if this was the gorgeous room I actually booked or we were given a birthday special upgrade but this room was spectacular! We even had our own beautiful patio area! Also left for us was two little champagne bottles wishing us a happy birthday. This little touch really meant a lot to us!
We also had the chance to try out the complimentary happy hour (Yum margaritas!) and the delicious breakfast that had all the essentials (those local bagels were amazing)!
At the end of our stay another lovely front desk associate told us we were more then welcome to stow our bags there even after we checked out, and invited us to come back for the pool and happy hour! Now this truly was a wow factor. We felt the touch of great customer service even AFTER check out. Bravo! And did I mention we were even able to check out an hour later then the usual check out time?
In all we could of not been more pleased with our stay. We experienced 5 star customer service through-out our stay. Everyone who worked at Cypress House was extremely accommodating providing the type of service that will blow you away. I would of spent times two they money I did and been extremely pleased with everything.
Cypress House Hotel, thank you from the bottom of our hearts for making our stay SO special, and making us feel like Queens on our little getaway! Cannot wait to come and enjoy it again soon!By: Inga Lees on July 22, 2015
Hotel Reviewed: Cypress House Hotel
5 / 5