Our vacation dates were August the 4th-7th. Before we even got to Key West we had a difficult time getting there thanks to delta with delays (thus the nightmare) so we expected to arrive in key west around 1am. Therefore I called Lighthouse Court Hotel and was greeted with nothing but a courteous and nice friendly voice over the phone from a gentleman named Jim with check in procedures for after hours. Jim even called my phone back to make sure I had all the information for after hours arrival which I thought was above the call of duty. That was the most refreshing call since the travel through delta to key west was going awful. However Delta managed to pull it together and we arrived in key west around 11pm being exhausted from what seemed like a full day of travel. We arrived at the hotel and again was met by another friendly staff member of the Lighthouse Court Hotel named Marie. Marie gave us the warmest welcome. She went above and beyond to get us settled in and that was the best feeling ever, she just did not know how much her act of kindness and friendly smile and welcoming arms turned our long day of travel into a smile.
We booked a Queen room, the bed was comfortable and the room was clean. We had a simple problem with the room so I decided to wait until the morning to address the problem due to the fact that we was extra tired from traveling starting at 4:30am and just getting to our destination at 11pm. Thinking that the staff here could not get any better I woke up the next morning to address the simple problem to have maid service/maintenance fix the simple issue. To my surprise I was greeted by another Great, friendly team member of Lighthouse Court, Danielle. Danielle greeted me with a smile and before I could even state exactly what was wrong, she began to fix the problem with a solution that did not even cross my mind, she changed our room immediately so that the staff could fix the simple problem in that room. She upgraded us to a king room, which this room was absolutely stunning. The bed was comfortable, the shower was beautiful and we had our own little porch. She offered us free discount drink coupons for the Mojito bar they have on their property, Lali the bartender was awesome.
Danielle checked on us almost every day to make sure our stay was going as planned, not only at the property but during our complete stay on the island overall. Danielle treated us as if we was family not just guests of the hotel. Being a retired military member I have traveled all over the world and stayed at different locations from the Four Seasons in Jordan to the Hilton in Key Largo and I have to say that the Lighthouse Court Hotel staff by far exceeded any expectations I have for hospitality. During our check out process we met Laura, again another excellent friendly staff member of Lighthouse Court, she went above and beyond as well. I asked what was the checkout procedures as we were checking out before the office would open at 7am because our flight was at 6:30am and she gave us instructions on how to check out, which was simple and fast and even called and reserved us a taxi cab to pick us up in front of the hotel the next morning to take us to the airport. Now some would expect that service but I did not expect that service because I did not ask for that service, she asked me and called and arranged the service for us.
The hotel has a heated pool on the property which felt great for our late evening swim and time away from the busy street of Duval. The location of the property is awesome, you’re right next to Duval street entertainment, nightlife, shopping and great food. The location is also a quick 5 minute walk from the most southern point and mallory square. You’re about 9mins from the airport. If you get a rental car the hotel also offers parking for a small fee a night which is reasonable but honestly because of the location I suggest you save your money on a rental car because you’re staying in a perfect location to walk to everything downtown Key West have to offer.
If you’re looking for 5-star hospitality then look no further, Lighthouse Court by far exceeds the Hotel experience with an exceptional staff, clean comfortable cozy room and great location. This experience was by far the best experience I have ever had with any hotel. My stay was not a completely perfect stay due to a minor issues but the staff went above and beyond and corrected the issue with a smile and pleasure which made my stay feel like the perfect stay. I would recommend this hotel hands down with no running competition from any other hotel on the island, not because of the property alone but because of the overall experience and the staff far exceeded any expectation I could and would have. The staff at Lighthouse Court was phenomenal starting with Jim, Marie and exceptional service from Danielle, who made us feel like family, ending with Laura who sent us home with a huge feeling and sense of appreciation for great hospitality. Lighthouse Court Hotel will definitely be our only pick when we visit Key West from here on out, thanks to staff.
But before you wonder, no this was not our first time to key west, this was actually our 3rd visit and 3rd different hotel stay but from here on out Lighthouse Court Hotel will be our only hotel choice for Key West.
24 August 2016
By: Sawanna McBride on August 24, 2016
Hotel Reviewed: Lighthouse Court Hotel
5 / 5