Guest Reviews | Key West Hotel Reviews

Here you will find, in the words of our guests, trusted & authentic reviews for Historic Key West Inns hotels. These are reviews from guests who have stayed at each property, telling their experiences about their guestroom, the hotel and service from our Historic Key West Inns team.


Historic Key West Inns
725 Truman Avenue
Key West, Florida 33040 USA  |  Telephone: 800-549-4430
4.70 - based on 2086 reviews

Love Cypress House!! Best location, only a very quick walk to the middle of Duval St., where the action is in full swing all day all night during fantasy fest.

Our room, #15,  on the second floor, was perfect. Comfortable bed, very very clean, huge nice bathroom. The housekeeping lady was excellent and always smiling. Enjoyed hanging out on the porch to people watch. Want to acknowledge Scott, Kelly & Dennis at the front desk. Very helpful and nice, from my phone calls days before our trip to  checking us in. Wonderful staff.

Will for sure stay at Cypress House again.

 

By: on October 30, 2014
Hotel Reviewed: Cypress House Hotel

5 / 5


We stayed at Key Lime Inn October 19-23. We had a wonderful time despite the rain. Our check in went smoothly and we were greeted with smiles. Our room was clean and calming. The daily continental breakfast was perfect for starting a day of biking and walking. My only concern was not with our comfort but with the lack of hooks to hang wet towels and such. After being at the pool or out in the rain, I would hate to see guests place wet items on the wood floors or furniture. We ended up hanging towels in our shower from coat hangers. We ate at Duece’s Off the Hook twice and loved it. We also never visit Key West without going to Pepe’s. Check out went smoothly also and we were able to leave our luggage in the lobby since our flight wasn’t until the afternoon. We loved our stay and will recommend. We try to always stay somewhere different each visit so we will try another one of their Historic Key West Inns hotels next visit.

By: on October 30, 2014
Hotel Reviewed: Key Lime Inn

5 / 5


A short walk to everything in the heart of old town, the Cypress House didn’t disappoint.  We’re veterans of KW, and have stayed in two other Historic Key West Inns properties (as well as 4-5 other properties).  Cypress was the most modern of the bunch.  The rooms are spacious by comparison to anything we’ve experienced in the Keys, it’s surprisingly quiet for it’s location near everything, and the staff is very cheery and helpful – particularly when it rained for 5 solid days!  Everyone on the street admired our lovely ponchos!  IF I had one gripe … OK, two … the bed was a little soft in the middle, more than I’m used to.  And, … I don’t eat seafood, so could not partake of most happy hour treats!  Though those who did said they were tasty.  We’re definitely planning to re-book here when headed that way again.

By: on October 30, 2014
Hotel Reviewed: Cypress House Hotel

4 / 5


This was the first time we stayed there it was wonderful! We stayed three nights. The best part I enjoyed was having complementary breakfast and coffee every morning by the pool and patio area awesome waking up to. We will defiantly come back to the Chelsea House and will recommend it to anyone!

By: on October 30, 2014
Hotel Reviewed: Chelsea House Pool & Gardens

5 / 5


We came to Key West with a group of 15 and had a blast – while you can’t stay together the whole time, the liming and breakfasts out by the pool were the perfect gatherings to catch up with everyone.  Your staff was friendly and our rooms were lovely.  The location was perfect – close enough to the action, yet far enough away to enjoy some quiet time when needed.  Thanks!

By: on October 29, 2014
Hotel Reviewed: Cypress House Hotel

5 / 5


We stayed one night at Key Lime Inn, Monday October 20th.  It was a great start to our vacation.  The check in staff was welcoming, friendly and extremely helpful.  We loved the hotel. The rooms were clean, the decor was comforting and  relaxing. Quiet atmosphere and a short walk to all the fun and activity of Key West and Fantasy Fest. We should have scheduled more time in Key West, we would have loved to stay for a few more days (even with all the rain!!)  We would definitely visit again and recommend the hotel to family and friends.  Had a wonderful time.  Thank You!!

By: on October 29, 2014
Hotel Reviewed: Key Lime Inn

5 / 5


We have been making the yearly trek down to Key West for six years now.  We’ve stayed a few different places, and are never satisfied.  You end up paying a ton of money for nothing more than an average hotel room.

From the moment we started checking in, and they offered to change us to a first floor room (I recently hurt my knee), I was impressed.  We walked in our room and I was floored.  So much SPACE!  And it was beautiful.

The staff was friendly and courteous.  We enjoyed being just a few blocks from Duval.  And had a fantastic time!

This is now “OUR” hotel for when we visit Key West.

By: on October 29, 2014
Hotel Reviewed: Chelsea House Pool & Gardens

5 / 5


We had a wonderful stay at Chelsea House Pool and Gardens for Fantasy Fest.   It is difficult to recognize one staff member in particular because everyone that we encountered was exceptional.  Whatever customer training you provide is really working.  The facilities were also very nice.  Our room was updated, spotless and in a great location.   We have booked our stay with you for next year, which is something that we rarely do because we like to stay in different places when we go to the Keys.

Thank you so much for being so accommodating, friendly, and for making us feel welcomed.

By: on October 29, 2014
Hotel Reviewed: Chelsea House Pool & Gardens

5 / 5


Staff was accommodating and helpful. One suggestion would be to put a shade on the outside light motion detector for room 14.  The trees make the light go on and off dozens of time at night.  Other than that I have no other suggestions.  Overall, everything was great and we look forward to returning again.

By: on October 29, 2014
Hotel Reviewed: Cypress House Hotel

5 / 5


We stayed in Rm 32, one of the Jr Suites, and really enjoyed the roominess and the comfortableness of both the sofa and the bed.  Their was also a backless settee type piece at the foot of the bed and a small round table with two chairs, so I’d say this is a good room for entertaining if you’re there with a group.  The primary drawback to getting a good night’s sleep in this room is the light shining on the Chelsea sign on Elizabeth St at night which slips through the opening between the blinds and the door.  If the drapes were a couple of inches wider it would provide more of the blackout effect they seemed to be striving for, since they have both a translucent layer that allows light but still provides privacy, plus a top heavy material which worked very well except for being too narrow.

We found the noise level of both the two ceilings fans and the a/c to be less than many hotels we’ve stayed at.   We really loved our semi-private (railed on the porch and fenced at the street) front porch on Elizabeth Street across from a couple of other inns and partially hidden behind lovely lush foliage.   The pool was clean and a great temperature, but I do wish it were open later than 10 p.m IF it were used quietly (I’m thinking that’s the problem–no guarantee those going in it a 2 a.m. wouldn’t be drunk and noisy.)

The continental breakfast was minimalist and never varied from the bagels and muffins with a tiny selection of fruit, yogurt and jelly (nothing but apple and grape jelly the entire time we were there), plus already peeled hard-boiled eggs.  The juice was pretty awful, so we bought our own o.j.  The coffee was better than expected though, and they did have real butter and cream cheese.  I really dislike that fake stuff.

They did provide coffee and a double-cup maker in the room and the fridge was full size.  Full oven and electric range that we never used.  A basic small selection of plates, silverware and pans were there but you wouldn’t be able to do MUCH cooking!  Definitely not set up as a full kitchenette.  They did have dish soap, thank goodness.  Conditioning shampoo and lotion were the only toiletries in the bathroom except for soap (we thankfully took our own conditioner even though I was informed that both shampoo AND conditioner were provided).

As far as complaints about the room itself, we hated the fact that to get into the tiny safe, you had to get down on your hands and knees in the back of the closet!!! Ridiculous that it’s not up on a stand…  From our vantage point we couldn’t even read the numbers on the screen; worthless.  Speaking of stands, they should also provide a stand to place a suitcase on.  We unpacked ours and put our things into the 6 drawers in the low dresser below the flat-screen TV and then put our suitcases in the closet, since we had decided the safe was unusable, so that worked out okay.

We loved the lush tropical trees and foliage all around the grounds.  So many newer hotels are so concerned about putting money-making rooms, bars, and restaurants on every square foot of space that they lose sight of the importance of the ambience that nature provides.  Not so here….   Just sitting on our porch or being in the pool was a visual pleasure.

The location was not too far off Duval but several blocks from the west side where more of the Fantasy Fest partying seemed to be.  We walked all the way to both ends of Duval and then rented bicycles quite close by which came in very handy.  It’s also very close to CVS Pharmacy and Better Than Sex dessert restaurant, which unfortunately we never found the time to try. I do want to mention that we felt very safe the entire time we were there, which counts for a lot.  Even though Truman is Highway 1, we were not overly bothered by street noise.

Although the parking lot was small, we were able to find a parking place not only at check-in but also when returning the two times in a week that we used the car.  They do have two parking lots; however, we would have to say it was a little cramped for parking.  We really enjoyed the historic old Key West feel of the place as opposed to newer high-rise hotels closer to the water.  Our room had been updated just enough to provide modern comforts. We went with a couple that stayed at Key Lime Inn who liked their room ‘fine’ but said they would stay at their other hotel (that they had stayed at previously) if going back, but we might just want our exact same room again.

With the exception of one young woman at the Chelsea check-in, everyone we encountered both at Chelsea House and Key Lime Inn were very friendly and helpful.  We said “maybe she’s just having a bad day” but when I had occasion to speak with her a couple of days later, I then just felt like she possibly should not be in the hospitality industry.  Not a people-person, I’d say…or stuck in a place/job she didn’t enjoy.

As far as dining out goes, we enjoyed the Panini place; the burgers and french toast at Panache were good (but seriously four french fries?); the snapper at Mo’s was excellent and the Caribbean chicken was good (kind of spicy no matter what they say) but not one of our party of four would take more than one bite of the rib-eye steak.  The menu at Blue Heaven was too exotic for two of our party but we had the BEST key lime pie on the island in their bar area, which we actually went to twice we enjoyed it so much (live music both times with a sand dance area in front of the band stand surrounded by brick–open-air with trees above).  At Santiago’s we spent $100 before tip for four people with no alcohol ordered for a total of 7 tapas plus sourdough bread, but those scallops and tenderloin were perfection!  I thought the chicken skewer was just a bit dry but if you want a mild-flavored (I’d call it bland) dish, that is one of the better options.   The French onion soup was excellent, as was the short ribs, but the gal in our group who chose the ribs didn’t like the fat.  The wines were expensive in our opinion but for a splurge we two agreed we would go there again–AND have wine!  There were other places for drinks and food, but I’ve given the highlights.  Don’t miss sunset at the wharf; afterwards we found a shop where we bought an Egyptian cotton shirt and sleeveless ladies shirt along with several sun dresses and t-shirts with Key West screen prints put on right there.

We arrived the day before Fantasy Fest officially began and enjoyed the Goombay but missed much of the craziness that it seems doesn’t really start showing itself until the 2nd week of FF….too bad… ; )  Maybe next time…  I’d love to win the 3-night stay and couple that with my $50 discount on a 3-night stay to make for another 6 night stay at the Chelsea!  For us, the main drawback was no water view.

We did run in to a couple that were in the economy Rm 13, apparently the smallest in the place with no dresser, let alone a sofa and king bed; I would have been an unhappy camper in that room; so glad we sprang for the largest type they have!

By: on October 29, 2014
Hotel Reviewed: Chelsea House Pool & Gardens

4 / 5