My husband and I were so looking forward to our Key West vacation this June 2016. We actually reserved at the Casa Marina Waldorf Astoria resort. However when we got there the room we reserved and the room we got was not what was promised and at $500 a night with all the fees and taxes, we were not willing to compromise. Bottom line this resort did not deliver as promised and we were left with no recourse but to scramble last minute on arrival looking for other accommodations.
We were saved by Denise at the Historic Key West Inns hotels. She found us a room at their Cypress House Hotel and even found accommodations for my husband who has difficulty maneuvering stairs. The transition was smooth and we were so grateful. When we arrived Scott was extremely helpful. He was so taken back by our story, all he wanted was for us to have a better experience at Key West and gave us a free parking pass to the garage. To our delighted surprise he placed us in a room with cold champagne already set for us…(apparently a previous anniversary couple’s reservations that somehow didn’t make it). Well it surely didn’t go to waste and we enjoyed the room and champagne tremendously.
The room was perfect with a very nice bathroom, very clean and modern; most important of all in hot summer weather – the AC was strong! This was the first time my husband and I ever stayed at a boutique hotel with a happy hour. Lol – it was yet another nice surprise. We had a great time at the heated pool and the breakfast was nicely carried everyday we were there. The staff was so nice. We loved Marie who was so kind to us at breakfast time, and we had a lovely lady who gave us fresh towels when we asked. The office staff even saved me when my work reached out to have some important paperwork completed; Melissa at the Cypress House office was so kind to print the forms for me so that I was able to complete and send the forms back to my work. She went out of her way to make our stay perfect.
All I can say is that We highly recommend the Cypress House Hotel and the Historic Key West Inns group. Thank you sooooo much for saving our vacation. It started a little rocky but the Historic Key West Inns team saved us, they took charge, and made sure our vacation ended with a BANG! It was awesome! Thank you once again to the Cypress House crew who were so very accommodating. We love you for taking such good care of us ❤️?????By: Eugene and Neva McFeely on July 8, 2016
Hotel Reviewed: Cypress House Hotel
5 / 5