Guest Reviews | Key West Hotel Reviews

It’s hard not to have a great time in Key West.  After staying at the Albury Court property a few times (and having some issues with a not helpful desk clerk/concierge), we decided to try a new hotel.  The Historic Key West Inns offer great locations and good deals, so we took a look and and decided to give the Chelsea House Pool and Gardens on Truman a shot.  Right across from the Basilica of St. Mary’s and a couple of blocks off of of Duval, the Chelsea House has a TREMENDOUS location!  Lyenna was amazing at check in.  She was nice, courteous and very helpful.  Ten minutes after we arrived at out room, Lyenna stopped by to make sure that we were settled in and that everything was well (unheard of at the Albury Court for us).  The first room we were in was beautiful, but we had an initial issue with the safe.  Lyenne was right there trying to make it right.  Later on in the heat of the day, we discovered that the room was not cooling.  Dennis had one of the maintenance engineers come to our room within ten minutes.  The a/c was working correctly, but the lack of roof insulation (beautiful ceiling, though!) and small a/c unit pointing in the wrong direction left the bed half of the room HOT.  Staying in Key West in July, a freezing cold room to come back to after being out in the heat all day is CRITICAL.  Dennis was extremely helpful.  He not only got us into a cold room, but upgraded us at no charge.  He also helped us move our luggage and ice chest upstairs!  Later on Desiree, another concierge, offered suggestions on new places for dinner — very nice and helpful.

The issues with the original room not withstanding, we were treated so nicely that we decided to extend our stay one more day (with the help of calling the reservation department) at a reduced rate since they had vacancies.  We originally booked a package (Sebago snorkeling half day trip that was ok), so we had to speak to the 800 number at Dennis’ suggestion.

All in all, we had a great time… a great experience and look forward to coming back to Chelsea House.  The grounds are beautiful, and the pool very nice.  The only reason we couldn’t rate it 5 stars is the initial issues with the first room that cost us some time.

Thank you Dennis, Lyenne, and Desiree!

By: July 21, 2014

4 / 5 stars