Guest Reviews | Key West Hotel Reviews

We want to thank the Chelsea House for such an OUTSTANDING job they did accommodating all of our guests that we had in town for our wedding in Key West. Upon arrival for all of our guests, even those that arrived after hours, was so easy. Desiree has such an AMAZING spirit and contagious personality. She made everything go so smoothly for our stay and was very accommodating. When we arrived to our room we preferred a downstairs room and she very quickly rectified the situation to make our stay as comfortable as possible! We really appreciate all of the smiles and celebratory comments made to my husband and I while staying at Chelsea House by the staff. The only thing I can recommend is speaking to a couple of certain gentlemen. The first one was a man by the name of Brian who I believe is a concierge at the front. My cousin whom lives in Key West mistook him for someone else and accidentally called him by the wrong name. This gentleman was not very friendly afterwards. Rather than correct his name he made the check in experience for a couple of my guests very uncomfortable. I did the same thing with Desiree accidentally calling her a different name she kindly corrected me so I didn’t feel like a moron and was a non-issue. This was not the case for this man. The second thing I wanted someone to be aware of is there was a gentleman walking around I assume he was the night manager. Yes he was doing his job because we did have some guests in the pool after 10. The way he approached us and spoke to us was on the not so nice side. I explained to him yes I understand we cannot be in the pool after hours however if we quiet down could we keep our toes in the water (which had been previously approved by a different night manager) since I had just gotten married and we were just relaxing and enjoying ourselves. He might as well have said I don’t care ya’ll have to leave. Very disheartening considering 1. it was my wedding night 2. my wedding guests and I paid a lot of money to enjoy ourselves. With that being said they were a small mole on our weekend. Everyone had such an amazing time at your property. The rooms were always maintained as well as the property! I would definitely consider staying there again for a different occasion. Thank you again to everyone who helped our stay be as wonderful as our wedding!

By: September 24, 2014

4 / 5 stars