We had a wonderful stay for our 30th anniversary. The room was very comfortable, spacious and tastefully decorated. The front desk staff was extraordinary. We arrived after dark on Saturday evening and the host (I wish I could remember his name!) was so friendly and helpful. He got us checked in promptly and then helped us with our bags to our upstairs room. Another front desk host gave us recommendations for special restaurants to celebrate our anniversary and offered to make reservations for us.
We have been to Key West several times and stayed at the Cypress House when it was privately owned. We were a little bit concerned that it may have lost its personal touch, but we needn’t have worried. They kept all of the things we liked about Cypress House from before – morning breakfast, happy hour, etc., but things run a lot more efficiently now. All good things. The main difference is that the dog that used to live there is now a cat!
If I had to give one instance where I think there could be improvement, it is with the housekeeping staff. Everything was kept very clean and sparkling everyday. The only issue was that the coffee packs were often not replenished. One day we asked the front desk person for some packs, and he immediately went with us to the supply closet and got us what we needed. Again the next day the housekeeper forgot to leave more coffee. I caught up with her the next day and asked her to leave us some packs and she did. It’s not a major problem because coffee was available around the pool, but we would have liked to have it available in our room for early in the morning. Again, not a big deal, but I just thought I should mention it.
We love Key West and hope to return very soon. We ate at so many great restaurants that it’s hard to single out any one of them for special praise. We loved happy hour at Alonzo’s, and had a wonderful dinner at Louie’s Backyard. And I think we sampled every Key lime pie in town.
I have my fingers crossed that we win the 3 night stay. We would make it into another week-long vacation in paradise. Keep up the great work.By: Anne Johnson on February 2, 2015
Hotel Reviewed: Cypress House Hotel Reviews & Testimonials
5 / 5