Guest Reviews | Key West Hotel Reviews

From the moment we entered the Cypress House we were greeted warmly by Chris and Kelly. We had a small issue because we were told on the phone that we would be receiving the “Third Night’s a Charm” discount, but hadn’t gotten confirmation yet. After explaining the situation to Chris, he promptly adjusted our rate. He also upgraded our room and gave us the “Library” room we fell in love with on the website. The room was gorgeous, historic, clean, and cold (perfect escape from the heat and humidity) — all the things we wanted and more! Every moment we were at the Cypress House was pure relaxation. Both the breakfast buffet and Liming Hour were wonderful additions that made our trip even better. Our one and only situation was that on our second night, my boyfriend’s birthday, the ceiling began leaking – a little at first, then pretty badly. We called Alexander at the front desk who moved us to a new room. We were quite upset with the second room because it definitely wasn’t nearly as nice as our current one and it was very far. It would be extremely taxing to move all of our stuff down the block in the middle of the night for one night. Alexander made some adjustments and was able to move us to a closer room, explaining the situation and the “adult water party” that occurred above us that was being dealt with accordingly. We understood -What could you do in that situation? The next morning, when we moved to back to our original room, we already had a new receipt displaying a reduced rate for our inconvenience. Overall, despite minor setbacks, we had a wonderful stay at the Cypress House. It had everything we were looking for in a getaway weekend – relaxation, history, hospitality, and a little unexpected “Adult Only” Key West craziness. We would definitely return and recommend this place to others!

By: August 5, 2014

4 / 5 stars