I would just like to start off saying I booked this hotel for my 87 & 85 year old mother and Aunt who had driven from Maryland and was on their Bucket list trip to Key West. I had booked at a spur of the moment when my mother called me in a panic afraid everywhere was booked since they choose to travel by the seat of their pants on their trip. I had booked in my name and paid thinking it would be a nice treat for them. I read the fine print later in the evening and realized they wouldn’t be able to check in or even use the room since it was in my name!! I called the reservations desk and an angel answered… Denise! She was the nicest, most helpful person I have ever encountered in a hotel. I explained what was happening and what I had done. She jumped right on it! Emailing me a release form, explaining how I could do everything on my smart phone. I was amazed at her knowledge and helpfulness at the end of a long day. She even told me to have my mother and Aunt show up early morning and they would be taken care of. I received a call early the next morning from my mother gushing at how nice the hotel was and how everyone was so nice. They had arrived early morning as I told them they could and they were amazed at the kindness given to them. Their original room was not ready but the front desk gave them one that was. They were so delighted to walk out their hotel door onto the pool deck and to have coffee and dounuts along with fresh fruits waiting each morning. After a long trip down they found their paradise!
I am forever grateful to the staff at the Key Lime Inn for the kindness they showed to two weary travelers. The beauty of the hotel and the walking convenience for them was top notch. As I type this I’m planning my trip to Key West in the near future and I’m sure you can guess who will have my business!! Thank you so much for their great memories and for the future memories I will have there.
A future customer for life,
Elizabeth PhillipsBy: Elizabeth Phillips on March 16, 2016
5 / 5