I gave you a rating of EXCELLENT because you exceeded my expectations in the following ways:
* safety, because we were two ladies whose cottage was not readily accessible to the street
* our room was ready when we got there and the paperwork was organized, simple to check and you delivered the mail we had immediately upon arrival…and your staff called us by name…very wonderful
* everything from the pool, room, breakfast area, etc. was clean!
* staff was always friendly, helpful, and relaxed
* check out was a breeze and you printed our boarding passes and called a cab in record time…so helpful…no stress…and staff knowledgeable!
* quiet and fabulous location to everything we were interested in doing
I want to thank you and your whole staff for first and foremost respecting yourselves by doing good work and taking pride in what you do…that was so refreshing to witness, also for delivering your goals of being friendly, helpful, and making your guests feel welcome and relaxed. I will return to Key West and stay with you folks again…I will also make sure that I recommend your establishments at every opportunity. I am sorry I did not have names to include in my review…but everyone on duty the week we were there was outstanding.
JaneBy: Jane Graeff on June 20, 2016
5 / 5