I can’t express enough how wonderful your staff is. I came to the front desk before check in time and was greeted immediately by your staff. I was told my room was not ready, but was given the parking pass and told to come back around 3. At 2 o’clock I received a call from your staff that the room was ready. I came back in and was checked in by a very courteous staff member. She gave me a room key and instructed me on how to get there. I was not excited about my room (for no other reason but that I was not thrilled with the layout). I went back downstairs and I was pleasantly surprised to be greeted by first name by the same staff member. No questions asked, she suggested another room, took me over there to make sure I was satisfied and had my room changed.
Went to redeem my drink coupon and the staff at the bar was again very welcoming. We sat by the pool and found the grounds to be very well kept and was relaxing in no time.
The morning breakfast was more than I expected for a free breakfast. Very well displayed with an assortment of food. Was so peaceful in the breakfast area that we just sat around enjoying the tranquility and the pool and grounds.
My stay was very enjoyable and when I return to Key West (which we do every 3-4 months) I am planning on staying in another one of your hotels in order to experience all of them.
Thank you and your staff for such a great stay.By: Vivian Sanchez August 11, 2014
5 / 5 stars