All I can say is WOW!!! The Merlin Guesthouse does it again. We drive from Columbus, Ohio to stay at the Merlin and on our way on March 14, 2015 a tragic accident happened on 1 just three cars in front of us. In an emotional distress, I called the Merlin to let them know we may not be arriving until after closing due to the road closure. When I called, Linda (whom we have grown so fondly of) was able to calm us down and let us know that everything will be OK and that we will have a wonderful room waiting for us when we arrive. She gave us a detailed list of places where we could go to eat and take it easy until traffic was allowed past mile marker 9. Linda is the epitome of amazing customer service, so much so that she does not treat you like a customer or visitor, but rather as family.
We love the Merlin so much because of its calm, quiet, and stunning tropical atmosphere; it’s hard to believe that the Merlin is just a two minute walk from the wonderful restaurants, shopping, and nightlife of Duval St. The staff are always so genuinely sweet and the rooms are so beautiful and clean. To top everything off, the Merlin Guesthouse offers a wonderful complimentary breakfast poolside. In closing, I have shared my experiences with the Merlin Guesthouse to family and friends, I have followed the Historic Key West Inns on Facebook, and I have fell in love with everything about this little piece of paradise. Thank you for allowing us to have not a care in the world, to sleep peacefully at night in the comfy beds, and to wake up feeling human, even if it means we are only able to feel that “alive” once a year with you.
Thank you Linda, the Merlin Guesthouse, and everyone at the Historic Key West Inns for making our trip this spring one to remember.By: Jonathan CraftMarch 27, 2015
5 / 5 stars