Ms. Fondriest, I was going to send a letter before I received this e mail, that is how strongly my wife, friends and I felt about the way we are always treated by the staff at the Merlin. My wife and I were residents of Key West for 12 years. When it became necessary to leave Key West we knew we always wanted to return for lobster mini season. We have a group of old friends that always accompany us. We chose the Merlin simply because it had a room with a kitchen and had availability the year we moved. That was 5 mini seasons ago.
We have come back to the Merlin every year since and will return every year for the foreseeable future. The reason for this is the staff! Especially Linda! Each and every year any request we may make is satisfied with a smile. My wife worked in the hotel business when we lived in Key West (the Hilton/Westin). She has made the comment many times that we get better treatment at the Merlin than any hotel she has ever seen. We are quite aware that there are many many choices for lodging in Key West but we always chose the Merlin because of the service and friendliness of the staff.
We said it ourselves, but please thank the staff at the Merlin once again for a great week. We can’t wait for next year, that’s why we booked it already. Thank you.By: Todd Whitehead August 4, 2014
5 / 5 stars