Guest Reviews | Key West Hotel Reviews

I would like to recognize Linda and the housekeeping staff at the Merlin Guesthouse for their exceptional customer service. On a recent stay, several items were left in the room. Without my inquiry, the staff recovered these items and Linda sent me an email indicating that the items were being held and would arrange shipping with me. Although I did not wish to have the items returned, I do appreciate their effort. If the hotel I stayed at in Vegas this past summer had the same level of customer service your staff does, I may still have my pair of sunglasses I left in their room.

By: October 30, 2013

5 / 5 stars